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Investor Charter – Annexure B

Complaint Data to be displayed by Investment Advisers (IAs)

Format for investors’ complaints data to be disclosed monthly by IAs on their website/mobile application.

Data for the month ending October:

Sr. No. Received From Pending Last Month Received Resolved* Total Pending# Pending > 3 Months Average Resolution Time^ (days)
1Directly from Investors000000
2SEBI (SCORES)000000
3Other Sources (if any)000000
Grand Total000000

^ Average Resolution time = total time taken to resolve complaints ÷ complaints resolved in month.

* Inclusive of complaints of previous months resolved in the current month.
# Inclusive of complaints pending as on the last day of the month.

Trend of Monthly Disposal of Complaints

Sr. No. Month Carried Forward Received Resolved* Pending#
1April, 20250000
2May, 20250000
3June, 20250000
4July, 20250000
......

Trend of Annual Disposal of Complaints

Sr. No. Year Carried Forward Received Resolved* Pending#
12022-230000
22023-240000
32024-250000

* Inclusive of complaints of previous years resolved in the current year.
# Inclusive of complaints pending as on the last day of the year.